1. Visit www.luxpay.lt and click on “OPEN ACCOUNT”

2. Click on “Create your private account”. Do not choose “Submit business application” option. Even if you want to open a business account only, you, as CEO / signatory of the company, must complete KYC check first.

3. Enter your personal information, email address, password which will be used for signing up and press “Create Account”. Accepting our Privacy policy, Terms of use and confirmation you are not a PEP is mandatory. If you are PEP, please contact us by sending email to compliance@luxpay.lt

4. You will receive an email with verification link. There is a possiblity to re-send verification link or use a different email if needed.

5. After your email is verified, you will be requested to verify your phone number which will be used for signing up. SMS with 6-digit verification code will be sent to provided number.

6. Next step is verification of ID document. You will be requested to choose a country where ID document has been issued and document type. If you are non-EU resident, please perform verification with your passport. Verification can be done using your computer and its webcam or continued on your phone. To complete this step, you will have to take live picture – your ID must be held against the camera.

7. After a picture of ID document is taken, you will be asked to take a selfie. This can be done using your computer and its webcam or continued on your phone.

8. Once the selfie is taken, you will be requested to fill in LuxPay Questionnaire. Please note that questions marked with (*) are mandatory.

9. Once the Questionnaire is answered and submitted, you will see information that your application is being checked. The system might ask you to re-take picture of your ID due to unsatisfactory results, such as bad lighting.

10. Please note that each applicant is reviewed manually. The system might redirect to your online banking page. However, until your application is approved, you won’t be able to make or receive payments or top-up your account.

    LuxPay Compliance department will contact you via email and request additional information and documents if need needed as well as provide you instructions how to make transactions if application is successful.

    Please contact us via email onboarding@luxpay.lt if you have any issues with onboarding process.

1. In order to apply for business account, CEO / signatory of the Company has to pass our KYC check and open personal account at first. If you do not have personal account, please contact onboarding@luxpay.lt If you do have personal account, go to your online banking, click on your name seen in upper right corner and choose “Add new company”.

2. Fill in all fields about the Company(for Beneficail owner type, please choose “Ultimate beneficial owner”), agree with our Privacy Policy and Terms of Use and click on “Create Company”

3. Click on “Start”.

4. Carefully read and agree with processing of Your personal data. Then press “Next”.

5. Fill in information about the Company and click “Next”. Please note some information will be already pre-filled from section 2.

6. Provide information about the UBOs (persons owning at least 25% of the company) and Directors. Choose their positions within the company (one person can be both UBO and Director). You can add persons by clicking “Add participant” if the company has more than one Director and / or UBO. Delete persons by clicking “Remove”.ID documents of UBOs and Directors must be verified. You have two options: click “Start verification now” and the window with the check will open in a new tab. Alternatively, you may send the verification link via email or copy it. We strongly advise you to have prepared high-quality, unedited (saved directly from camera, not resized or saved as PDF) pictures of UBOs / Directors ID documents (both sides of ID card or passport) and perform this step yourself. Then click “Next”.

7. Fill in LuxPay Questionnaire and upload as many requested documents as you possibly can. Please have prepared folllowing corporate documents in advance: 1. Articles of association/Company’s bylaws Signed by Director/authorized signatory; 2. Extract from local Business Register With visible Company’s name, address, status, date of incorporation, director/legal representative; 3. Ownership Structure. Must be dated and signed by Director/authorized signatory. Must include natural and legal persons and % of their equity showing the entire ownership chain from the Applicant’s entity to its beneficial owners – natural persons. During the process, we might require additional documents. Questions marked with (*) are mandatory.

   

8. Once the Questionnaire is answered and submitted, below window appears. If you notice any errors, details can be edited. If everything is correct, press “SUBMIT”.

9. Your application is being reviewed now. You can review your current verification status by clicking on on your company name seen in upper right corner of your internet banking. Then on “Settings” and “Verification”. LuxPay Compliance department will contact you via email and request additional information and documents if needed as well as provide you instructions how to make transactions if application is successful.

   Please contact us via email onboarding@luxpay.lt if you have any issues with onboarding process.

Yes, you need fill our secure online form, identify yourself and sign a contract for account opening agreement (Master agreement)

You need your Passport or your EU Id card and/in case of not being resident on the country also certificate of residency also if you would like to open business account, following documents will be needed: 1 Articles of association/Company’s bylaws Signed by Director/authorized signatory. 2. Extract from local Business Register With visible Company’s name, address, status, date of incorporation, director/legal representative. 3. Ownership Structure. Must be dated and signed by Director/authorized signatory. Must include natural and legal persons and % of their equity showing the entire ownership chain from the Applicant’s entity to its beneficial owners – natural persons.

You will be contacted via e-mail by LuxPay team.

Please visit client.luxpay.lt website.

If you forgot your LuxPay login credentials, follow these steps:
Step 1. open the link: https://client.luxpay.lt/sign-in
Step 2. press on Recover button.

Step 3. enter your e-mail and press Reset button.

Step 4. check your mailbox, you will receive e-mail with following instructions.
Step 5. welcome to your new internet banking.

The opening of the account depends on how properly the application is filled, and the documents submitted.

The opening of the account depends on how properly the application is filled, and the documents submitted.

The industry or activity the applicant is operating in is evaluated individually.

Will be possible in the near future.

Yes, Luxpay provide the cards.

To transfer funds to our customers or to your own LuxPay account using SEPA transfer, please follow the procedure stated below.
Kindly note that the below instruction is used for incoming in EUR via SEPA only.

The funds transferred to your account at LuxPay could be sent back to the remitter if your supporting documents (if requested) could not satisfy our compliance requirement.

Please note that LuxPay will accept only Euro payments to this account. For USD or AED payment instructions, kindly contact info@luxpay.lt